Cancellation & Refund Policy

Cancellation & Refund Policy

Effective Date: July 19, 2026

At Clear Water Vibez SXM, we understand that travel plans can change. This Cancellation & Refund Policy explains how cancellations, rescheduling, and refunds are handled for all bookings.

Booking Confirmation

Your reservation is considered confirmed once your booking has been accepted and any required payment or deposit has been successfully received.

Guest Cancellations

If you need to cancel your booking, please contact us as soon as possible.

Cancellation requests are handled according to the following guidelines:

  • More than 48 hours before your scheduled experience: Eligible for a full refund or complimentary rescheduling, subject to availability.
  • Within 48 hours of your scheduled experience: Refunds may not be available. We will do our best to accommodate a reschedule whenever possible.
  • Same-day cancellations or no-shows: No refund will be issued.

Rescheduling

We understand that unexpected situations may arise.

Guests may request to reschedule their experience without penalty if the request is made at least 48 hours before the scheduled booking and alternative dates are available.

Rescheduling requests made within 48 hours are subject to availability and management approval.

Weather Conditions

Your safety is our highest priority.

Experiences may be postponed due to:

  • Heavy rain
  • Strong winds
  • Rough sea conditions
  • Lightning
  • Other unsafe weather conditions

If Clear Water Vibez SXM cancels your experience because of weather or unsafe conditions, you may choose one of the following:

  • Reschedule your experience at no additional cost.
  • Receive a full refund if rescheduling is not possible.

Weather decisions are made solely by Clear Water Vibez SXM to ensure the safety of all guests.

Late Arrivals

Please arrive 15 minutes before your scheduled experience.

Guests arriving late may receive a shortened session if scheduling permits.

If the session cannot be completed due to a late arrival, the booking may be considered a no-show and no refund will be provided.

No-Shows

Guests who fail to arrive for their scheduled experience without prior notice will be considered a no-show.

No refunds or credits will be issued for missed appointments.

Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Depending on your financial institution or payment provider, refunds may take several business days to appear.

Force Majeure

Clear Water Vibez SXM shall not be held responsible for cancellations or delays caused by events beyond our reasonable control, including but not limited to:

  • Severe weather
  • Natural disasters
  • Government restrictions
  • Public emergencies
  • Mechanical failures
  • Other unforeseen circumstances affecting the safe operation of our experiences

In these situations, we will work with guests to arrange an alternative date whenever reasonably possible.

Contact Us

If you need to modify your reservation or have questions regarding this policy, please contact us.

Clear Water Vibez SXM
📍 St. Maarten
📞 +1 (721) 581-2084